Refund policy

Return and Refund Policy

Store Name: skydeals.store
Contact Email: mwaqasnadeem84@gmail.com

At skydeals.store, customer satisfaction is our priority. We aim to provide quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, please review our Return and Refund Policy below.

1. Return Eligibility

Customers may request a return within 7 days of receiving their order, provided that:

  • The product is unused, unworn (where applicable), and in its original condition.

  • The product is returned with its original packaging, accessories, tags, and included items.

  • Proof of purchase or an order number is provided.

  • The product is not listed as non-returnable under this policy.

2. Non-Returnable Items

Certain products may not be eligible for return, including:

  • Products marked as non-returnable or final sale.

  • Perishable goods and items with a limited shelf life.

  • Personal-care or hygiene products that have been opened or used, where applicable.

  • Customized or personalized products, unless defective or incorrectly supplied.

  • Digital products or downloadable items, where applicable and permitted by law.

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at mwaqasnadeem84@gmail.com.

Please include your order number, a description of the issue, and clear photographs or videos of the product and packaging, if available.

After reviewing your request, we will inform you of the available resolution, which may include a replacement, refund, or return, as appropriate.

4. How to Request a Return

To request a return:

  1. Email us at mwaqasnadeem84@gmail.com within the eligible return period.

  2. Include your order number, product details, and reason for the return.

  3. Wait for our confirmation and return instructions before shipping the item.

  4. Pack the product securely and return it according to the instructions provided.

Please do not send any item back without contacting us first.

5. Refund Policy

Once we receive and inspect the returned product, we will notify you whether your refund has been approved.

  • Approved refunds will be processed to the original payment method whenever possible.

  • Refund processing will generally begin within 5–10 business days after approval.

  • The time required for the refund to appear in your account may depend on your bank or payment provider.

  • If a refund cannot be issued to the original payment method, we will contact you to arrange an appropriate alternative.

6. Return Shipping Costs

  • If the return is due to a damaged, defective, or incorrectly supplied product, skydeals.store will cover reasonable return shipping costs, subject to prior confirmation.

  • For returns due to a change of mind or personal preference, the customer will generally be responsible for return shipping costs.

  • Original shipping fees may be non-refundable for change-of-mind returns, where permitted by applicable law.

7. Exchanges

If you wish to exchange a product, please contact us at mwaqasnadeem84@gmail.com. Exchanges are subject to product availability and approval. If an exchange is unavailable, an eligible refund may be offered.

8. Cancellations

Order cancellation requests should be submitted as soon as possible. Orders that have already been processed or shipped may not be cancellable. If an order is successfully cancelled before dispatch, any payment received will be refunded as applicable.

9. Late or Missing Refunds

If you have not received your refund within the expected period:

  1. Check your bank account or payment service.

  2. Contact your card issuer or payment provider, if applicable.

  3. If the refund is still missing, email us at mwaqasnadeem84@gmail.com with your order number and refund details.

10. Legal Rights

This policy does not limit any consumer rights that cannot legally be excluded or restricted under applicable laws. Where required by law, those rights will take precedence over this policy.

11. Contact Us

If you have questions about returns, refunds, exchanges, or cancellations, please contact us:

Store: skydeals.store
Email: mwaqasnadeem84@gmail.com

We appreciate your trust in skydeals.store and thank you for shopping with us.

Last Updated: October 10, 2026